Política de reembolso

🌿 Returns & Exchanges

As a newly launched, cause-driven brand committed to 100% sustainable fashion, we’re not able to accept general returns or exchanges just yet. We truly appreciate your understanding as we grow, and look forward to offering more flexible options in the future.

💛 Damages & Issues

We want you to love your order. Please take a moment to inspect your items upon arrival — your peace of mind means a lot to us.

If anything arrives damaged, defective, or incorrect, just reach out within 30 days of delivery and we’ll make it right with care and urgency.

To report an issue, email info@ouraxo.com with a brief description and clear photos. Once reviewed, we’ll send a prepaid return label and simple instructions for returning the item to:

2345 Broadway, Suite #435

Please note: Returns must be initiated and approved by our team before shipping. Unapproved returns cannot be accepted.
If you ever have questions, we’re always here for you at info@ouraxo.com.

✨ Refunds

After we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please allow a little extra time for your bank or card provider to complete the transaction.

If you haven’t received your refund after 15 business days from approval, please contact us at info@ouraxo.com so we can look into it right away.

Thank you for supporting sustainable fashion and our mission — we’re so grateful you’re here with us. 💛